Legal
Privacy Policy
Last updated: September 25, 2026
1. Information we collect
Tuma may collect account details, contact information, delivery and ride details, order history, location information needed to provide services, payment status, chat messages, support requests, device information, and verification details for riders, restaurants, and staff.
2. How we use information
We use information to create and manage accounts, match customers with riders, process orders and payments, show live updates, provide support, improve safety, prevent fraud, troubleshoot issues, and operate Tuma's customer, rider, restaurant, and admin services.
3. Location and delivery data
Location data helps Tuma show pickup and delivery points, calculate distance, support live tracking, improve matching, and assist with support or safety questions. Some location details may be shared with the customer, rider, or restaurant involved in a job.
4. Sharing information
We may share relevant information with customers, riders, restaurants, payment providers, communication providers, verification providers, hosting providers, and support tools when needed to provide, secure, or improve Tuma. We may also share information if required by law.
5. Payments and wallets
Tuma may process payment status, wallet activity, mobile money details, cash dues, transaction references, and related records. Sensitive payment processing may involve third-party providers.
6. Security and retention
We use reasonable technical and organizational safeguards to protect information. We keep information for as long as needed to provide services, comply with legal obligations, resolve disputes, prevent fraud, and maintain business records.
7. Your choices
You can contact us to ask about your information, request updates, or ask for account support. Some information may need to be retained where required for safety, legal, payment, or operational reasons.
8. Contact
For privacy questions, contact Tuma at support@tumaffe.online or visit us at Plot 15, Mugula Road, Entebbe.